Trust & Safety
Your security is our top priority. Learn how we protect every transaction on itemCrack.
How Escrow Works
Buyer Pays
When you purchase an item, your payment is held securely in escrow — not sent directly to the seller.
Seller Delivers
The seller delivers the item to you. For auto-delivery items, this happens instantly.
Buyer Confirms
You inspect the item and confirm that everything is as described. You have 24 hours to verify.
Seller Gets Paid
Once you confirm, the funds are released to the seller. If there's an issue, our team steps in.
Fraud Prevention
Advanced identity verification for all sellers ensures you're dealing with real, verified people.
24/7 automated fraud detection systems monitor every transaction for suspicious activity.
All payment data is encrypted with 256-bit SSL and processed through Stripe's secure infrastructure.
Multi-factor authentication and login alerts protect your account from unauthorized access.
Dedicated trust & safety team reviews flagged accounts and transactions manually.
Dispute Resolution
If something goes wrong with your transaction, our dispute resolution process ensures a fair outcome for both parties.
Open a Dispute
Team Reviews
Fair Resolution